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    Updates

    New: Translate SMS chats, Find untagged chats, Merge tickets
    AI Suggested Responses: Improving The Customer Experience
    Tag, You're It! - Win the Customer Service Game with Auto Tagging
    Chats by Chat Window and Canned Responses Stats Reports
    NEW: Terminate chats with time delay, automatic messages for idle chat sessions
    Tracking Conversions influenced by Live Chat and Email Support interactions
    Facebook Integration

    Facebook Integration

    Feb 05, 2018

    LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

    New report: Tickets by Source

    New report: Tickets by Source

    Jan 10, 2018

    Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

    Security incident Nov 23rd, 2017

    Security incident Nov 23rd, 2017

    Nov 25, 2017

    BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

    LiveHelpNow updates August 21st

    LiveHelpNow updates August 21st

    Aug 22, 2017

    The following updates ?were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…

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